Why should I create an online account?
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Our online features will allow you to manage your account with ease. You may update billing and address information, pay your balance, and view payment history. Make your home club the default page and stay up to date on all group exercise schedules and much more.
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How do I create an online account?
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Go to Member Login, Click on ‘Create an Online Account’. Enter your Member Key Tag and the Zip Code, which you had provided us. Then enter the first five digits of your billing account number, if you are paying your dues with a credit card or an EFT-draft.
If you are a Paid in Full member, all you...
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How do I create an online account?
Go to Member Login, Click on ‘Create an Online Account’. Enter your Member Key Tag and the Zip Code, which you had provided us. Then enter the first five digits of your billing account number, if you are paying your dues with a credit card or an EFT-draft.
If you are a Paid in Full member, all you need is your Member Key Tag, the Zip Code and your email address.
You will receive an email notification upon signing up. It’s that simple!
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I have a Fitness, Personal Training, and Kids Klub membership, how can I manage all accounts?
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Simply create an online account for each membership and enjoy the ease of managing all of your memberships from home.
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What am I able to do online?
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You may update billing and address information, pay your balance, and view payment history. If you have a personal training membership you may book appointments and look at your workout history.
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I need a payment history to submit to my work to get reimbursed, how can I get this?
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You will first need to create an online account. From there go to Billing Information and view your payment history. You will be able to view your payment history from this screen.
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I lost my key tag (membership card). How do I get a new one?
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You may replace your membership card on your next visit to the club. There is a $5 fee to replace your card.
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Can we use the guest pass in any club, and what does it include?
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Yes, you may print a guest pass to the club of your choice from this web site. With the guest pass you will receive a club tour and the pass will allow you access to all of the club’s amenities.
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I would like to add a family member to my membership, how can I do that?
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You may do so through your online account. Once you are logged in, click on 'Add a Family Member' under 'Manage Your Account' menu.
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Can someone teach me how to use the equipment?
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Our fitness staff is available to answer most questions regarding the use of our equipment. For specific instruction and one on one training contact our personal training department for assistance.
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What do I need to bring to the club to work out?
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Bring your membership card, lock and a towel (If your location does not have towel service). We’ll take care of the rest.
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How can I contact Customer Service?
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Click on “Contact Us” under “Manage Your Account” menu. Enter your zip code to locate the customer service number in your area.
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What kinds of classes are right for me?
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We offer a variety of classes to meet all fitness levels. Whether you are a beginner or expert try a class such as Kick Box Cardio, Cycle Zone, or Pilates just to name a few.
Menu of Classes |
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What kind of shoes do I need for the cycling class?
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Cycling shoes are optional for this class. If you choose to wear cycling shoes our pedals accommodate the “universal” clip.
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I have never taken group exercise before, how do I start?
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Just show up! Class schedules are available online and at your local club. Our classes are taught with all fitness levels in mind. Feel free to go at your own pace or challenge yourself to a great workout.
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How long are the personal training sessions?
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Personal training sessions are generally 30 minutes long. Contact our personal training department for rates and any specials currently offered.
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