BY USING THE COMPANY'S HEALTH AND FITNESS CLUBS, YOU AGREE TO BE BOUND BY THIS IN-CLUB PRIVACY
POLICY. IF YOU DO NOT AGREE TO THIS IN-CLUB PRIVACY POLICY, DO NOT USE OUR CLUBS OR SUBMIT
PERSONAL INFORMATION TO US IN ANY MANNER.
Fitness International, LLC and its subsidiaries and affiliates, and their respective stockholders, directors, officers,
employees, agents, successors and assigns (collectively, "we," "us," "our," or the "Company") is very sensitive to
the privacy concerns of the visitors to its facilities. This In-Club Privacy Policy (this "Privacy Policy") outlines the
types of Personal Information that you may provide to us if you visit our clubs and explains how the Company
handles such Personal Information. This Privacy Policy does not apply to Personal Information collected from you
online through any website controlled by the Company. Your use of our clubs is subject to this Privacy Policy, the
rules set forth in any membership or other services agreement you sign with us and any rules that are posted in
our clubs.
Important Note for California Residents
Under the California Consumer Privacy Act (the "CCPA"), you have the right to know the categories of Personal
Information collected by the Company and the purposes for which such Personal Information is used (which are
disclosed in this Privacy Policy and our Online Privacy Policy), to access or ask for a copy of your Personal
Information and to request deletion of your Personal Information, which you may do by visiting
https://privacyrights.fitnessintl.com or by calling us toll free at 1-844-359-9398. You also have the right not to be
discriminated against because you exercised any of your rights under the CCPA. We also provide you with the
opportunity to correct your Personal Information if it is incorrect. We will respond to all reasonable requests in a
timely manner and in accordance with applicable law. The Company does not sell any Personal Information that it
collects.
Definition of "Personal Information"
"Personal Information" means information that can be linked to a visitor, identifies any visitor or could reasonably
be used to identify such visitor that is submitted to or collected by the Company when you visit any of our clubs
and that is maintained by the Company in an accessible form, and it includes information actively submitted by
you, as well as information submitted by other members and guests via referrals or in connection with the
purchase of a multi-person membership, as described below.
Collection of Personal Information in Clubs
Identifiers such as first and last name, home or other physical address, telephone number email address and
signature are known to the Company only when voluntarily submitted, for example when enrolling as a member,
checking-in as a guest or purchasing other services from the Company, or via referrals from other members or
guests or in connection with the purchase of a multi-person membership that includes you as a member. Likewise,
if you become a member, you may be asked for your photograph, if you visit as a guest, you may be asked for
identifiers like a driver’s license number, and if you choose to participate in a fitness assessment, a free class or the
like, you may be asked to provide identifiers relating to your fitness level, such as your age, height and weight.
Similarly, financial information, such as credit or debit card numbers, is known to the Company only when
voluntarily submitted in connection with purchasing goods or services available at a club. Certain commercial
information, such as products or services purchased, considered or used, is also collected by the Company. Such
identifiers, financial information and commercial information is collected for the purposes of transacting a sale and
supporting a consumer's use of our facilities, products and services (for example, health club membership and
access). Such information may also be used to evaluate and improve our customers’ experience, analyze trends,
administer our facilities, review of the number of visitors to our clubs and track members' and guests' use of our
facilities.
Use of Personal Information
In addition to any other uses set forth herein, Personal Information may be used: (1) to help the Company better
understand visitors' use of our clubs; (2) to respond to specific requests from visitors; (3) to provide notices to
visitors, such as marketing information, discount coupons and new product offerings; and (4) to protect the
security or integrity of our facilities. The Company may also use Personal Information for other business purposes,
such as to offer you the opportunity to receive notices regarding the Company's products or services, to invite you
to participate in surveys about our products, to notify you about special promotions, and for purposes of data
analysis, audits, fraud monitoring and prevention, developing new products and services, enhancing, improving or
modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and
operating and expanding our business activities.
Consolidation of Personal Information
The Company may consolidate and anonymize the Personal Information of individuals who visit our facilities. The
Company may use such information to help us better design our clubs and our products, to communicate
information to you, to enhance our marketing and research activities, to facilitate other business functions and for
the other purposes set forth in this Privacy Policy.
Limitations on Collection of Personal Information
You may always limit the amount and type of actively-transmitted Personal Information that the Company receives
about you by choosing not to provide any Personal Information. However, some services can only be provided to
you if you provide appropriate Personal Information; for example, certain financial and other information is
required to purchase a membership.
You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want the Website to use
tracking technologies, such as cookies, to "remember" your Personal Information, such as user IDs or mailing addresses, on return visits.
However, if the Website uses tracking technologies to collect unidentifiable information, it will not generally provide you with the ability to opt out
of the tracking technologies. Some internet browsers allow you to limit or disable the use of tracking technologies that collect passively-transmitted
information. More detailed information about cookie management or other passive transmissions by specific web browsers can be found at the browser's
respective websites.
Transmission of Personal Information to Third Parties
Unless otherwise disclosed, Personal Information will not be sold, transferred or otherwise disclosed to anyone
other than authorized recipients. However, the Company reserves the right to disclose Personal Information to
respond to authorized information requests from government authorities, to address national security situations,
or when otherwise required by law, in the Company's sole discretion.
Additionally, if the Company sells one or more of its product lines, divisions or assets, Personal Information may be
transferred to the buyer so that the buyer can continue to provide you with information and services. Similarly, if
the Company purchases a product line or division or other assets from a third party, Personal Information may be
transferred from the seller to us so that we may continue to provide you with information and services.
Personal Information may also be shared by the Company with its affiliates and its and their respective franchisees,
and with vendors that help access and manage the information (all of the foregoing collectively, "authorized
recipients"), but in all instances the information will be used only for the purposes enunciated in this policy.
Finally, if you are accessing our facilities in connection with obtaining discounted access to services offered by the
Company or in connection with a third-party program offering rewards, reimbursements, benefits or other
incentives based on your use of the Company’s services (including a right to access to our clubs that is available
through an employer, health insurer or other group, a "Third-Party Offer"), the Company may share your Personal
Information (including identifiers such as a unique personal identifier and commercial information such as your use
of such services or the number of times you visit a club each month) with the applicable third party in accordance
with the terms of such Third-Party Offer but solely for the business purpose of facilitating the provision of such
discounts, rewards, reimbursements, benefits or other incentives to you under Third-Party Offer. You may always
request that we stop sharing such information. However, in that case, you may not be eligible to access our facilities
or obtain any such rewards, reimbursements, benefits or other incentives.
Security of Personal Information
We seek to use industry standard physical, technical, contractual and administrative security measures designed to
protect your Personal Information. However, no safeguards are 100% secure. If you have reason to believe that
your interaction with us is no longer secure (for example, if you feel that the security of any account you might
have with us has been compromised), please immediately notify us.
Personal Information Related to Children: A Note for Parents or Legal Guardians
The Company is committed to protecting children's privacy. While the Company may allow minors to use its clubs,
it limits the amount of information it collects about such individuals to identifiers and commercial information as
described above, and it does not sell any such information. Notwithstanding the foregoing, the Company does not
intend to, or knowingly, collect any Personal Information of children under the age of 13, except in the limited
cases where a parent or guardian purchases Kids Klub (babysitting) services for a minor under the age of 13 and
provides, on behalf of such minor, certain identifiers such as the child's name. If the Company becomes aware of a
child under the age of 13 providing Personal Information directly, it will attempt to delete that information. If your
child under the age of 13 has provided Personal Information to us, please contact us so it can be deleted.
Acceptance of Privacy Terms and Conditions
Your access to and use of the Company's facilities is subject to this Privacy Policy, the rules set forth in any
membership or other services agreement that you sign with us, any rules that are posted in our clubs and all
applicable laws. By accessing and using our facilities, you accept, without limitation or qualification, this Privacy
Policy. The Company reserves the right to at any time revise this Privacy Policy without prior notice to reflect
technological advancements, legal and regulatory changes and good business practices. If the Company changes its
privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy
will be set forth in the new Privacy Policy. You are bound by any such revisions and should therefore periodically
review the then-current privacy terms and conditions to which you are bound. If you have questions about the use,
amendment, or deletion of Personal Information that you have provided to the Company, or if you would like to
opt out of future communications from a Company business or a particular program, please contact us by clicking
on the "Contact" link on our Website or by writing to us at:
Attn: Chief Privacy Officer
P.O. Box 54170
Irvine, CA 92619-4170
In all communications to the Company, please include the e-mail address you have previously provided to us (if
applicable), the website address or the specific program to which you provided Personal Information and a
detailed explanation of your request. If you would like to delete or amend your Personal Information and are
contacting us by e-mail, please put "Deletion Request" or "Amendment Request", as applicable, in the subject line
of the e-mail. We will do our best to respond to all reasonable requests in a timely manner, in accordance with
applicable law.
This Privacy Policy is effective as of January 1, 2020.
Online Privacy Policy